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I suspect this is relating to Cloud Watch Events delivery delays and/or remediation incident response and/or CodeBuild might have put in place.
Your course of action is correct and I recommend you select the right severity levels and the support engineer should be able to look into your account data as well as backed info to identify the issue (we do recommend you have at least a developer support plan to have access to support engineers).
If there is other accounts able to start build, it's unlikely it's a billing related problem.
That said, if the builds are working before, if you retry the build in the next 24 hours hopefully it should be able to proceed normally,.
answered 2 years ago
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