By using AWS re:Post, you agree to the Terms of Use
/Is it possible to change Contact Lens rules settings from 'If all of these conditions are met'?/

Is it possible to change Contact Lens rules settings from 'If all of these conditions are met'?

0

While setting up Contact Lens for Amazon Connect I noticed that it says 'If all these conditions are met' with the all greyed out although there is a symbol that indicates there should be a drop down list I could pick from that I am not able to click. Does anyone know how I would be able to enable this function so that I could select that not all conditions need to be met to trigger a Rule.

1 Answers
0

Hi.

When creating Amazon Connect rules for Third-party Integration, you can select "If any of these conditions are met", but not when creating Contact Lens rules. Since it is not possible to create a rule that says if any of the conditions are met, you can accomplish this by creating multiple smaller rules.

I hope this helps you.

answered 4 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions