Is it possible to change Contact Lens rules settings from 'If all of these conditions are met'?
0
While setting up Contact Lens for Amazon Connect I noticed that it says 'If all these conditions are met' with the all greyed out although there is a symbol that indicates there should be a drop down list I could pick from that I am not able to click. Does anyone know how I would be able to enable this function so that I could select that not all conditions need to be met to trigger a Rule.
asked 4 months ago4 views
1 Answers
0
Hi.
When creating Amazon Connect rules for Third-party Integration, you can select "If any of these conditions are met", but not when creating Contact Lens rules. Since it is not possible to create a rule that says if any of the conditions are met, you can accomplish this by creating multiple smaller rules.
I hope this helps you.
answered 4 months ago
Relevant questions
Customer would like to know if it is possible to cache API requests in Amazon CloudFront if the app cannot set cache-control headers
Accepted Answerasked 2 years agoContact Lens Preview Signup
asked 2 years agoContact Lens for Connect: Where is the sentiment score stored?
asked 2 years agoIf I have enabled sensitive redaction data on Contact Lens, am I still able to listen to the unredacted audio through the console?
asked 2 months agoEnabling Contact Lens for Amazon Connect for specific calls
Accepted Answerasked 2 years agoSetting up Amazon Connect Contact Center
asked 3 months agoCan you edit a Contact Lens Rule name after you've created it?
asked 3 months agoStorage lens not accurate
Accepted Answerasked 6 months agoAmazon connect contact flow regression testing
asked 2 months agoIs it possible to change Contact Lens rules settings from 'If all of these conditions are met'?
asked 4 months ago