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/Can not add MFA or add users I see an error page flashing/

Can not add MFA or add users I see an error page flashing

0

Hello, and thanks for your help.

Any time I attempt adding a new user (i.e. clicking add user in IAM) or click add MFA.

I get redirected to the IAM with the below text.

IAM Dashboard
"We encountered the following errors while processing your request:
X Unknown error."

IAM Resources
"We encountered the following errors while processing your request:
X Unknown error."

Please note I have not used AWS for anything else on this account, these are the first settings I attempted changing.

thanks,

1 Answers
0

Hello,

I understand that you are getting the below error when trying to create and assign MFA device for the user:
 "We encountered the following errors while processing your request: X Unknown error."


The error itself is not relate to the IAM service, this might be an issue from your end. That could be an interface error or your session has expired you may need to login again and go to IAM Console. Ensure that the IAM User/Role logged in as, has sufficient permission to create add an IAM user or MFA.

  1. Create a user:

Follow the instructions to create a user in IAM console: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_users_create.html#id_users_create_console -or-

Follow the instructions to create a user in AWS CLI : https://docs.aws.amazon.com/IAM/latest/UserGuide/id_users_create.html#id_users_create_cliwpsapi -or-

Follow the instructions to create a user in AWS API: https://docs.aws.amazon.com/IAM/latest/UserGuide/id_users_create.html#id_users_create_api

2.Create a new MFA device:


Follow the instructions to enable a virtual MFA device for an IAM user (console): https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_enable_virtual.html#enable-virt-mfa-for-iam-user -or-

Follow the instructions to enable a virtual MFA device for an IAM user (AWS CLI or AWS API): https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_mfa_enable_cliapi.html

For more Information on how to allow users to manage their credentials: https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_policies_examples_aws_my-sec-creds-self-manage.html


I hope the information above is helpful. Feel free to reach out for any further concerns.



Thank you

answered 14 days ago

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