Trouble Re-Configuring/Removing Nodes from Elemental Conductor Cluster
As a part of a recent facility upgrade, our Elemental Live encoders and Elemental Conductor have been relocated and were assigned updated IP addresses.
Even though each node and the conductor are accessible by their new IP, the Conductor is still showing the old IP's for the nodes.
However there is no option to update the node information, and the options to import device or remove node are not selectable. If I try to add one of the nodes by its new IP, the task fails with an error message that it was unable to send the public key to the node.
I have double checked the firewall settings on both the Conductor and Live's and all of the proper ports seem to be allowed. The nodes are all able to see the multicast input and send network output
I haven't been able to find anything in the Elemental Conductor user guide or API other than removing nodes through the GUI button, which is not working. I have poked around minimally in ssh, but I don't want to break anything trying to check in the Elemental's databases.
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Hi ,
Hope you are doing great !
I would request you to please create a support ticket in "elemental-appliances-software" in AWS console for this issue. You can access the Elemental Support Center by using this link: https://us-east-1.console.aws.amazon.com/elemental-appliances-software/home?region=us-east-1#/
The concerned team will be happy to help you further.
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Thank you for the reply @Avani-B .
We were able to resolve this by saving the profiles and run files from ssh and then reinstall the elemental service and confirm the licenses with AWS Activations.
All of the nodes and cluster are operational now.
Thanks again!