Thank you for contacting AWS Re:post,
To answer your question, we require details that are non-public information. Please open a support case with AWS using the following link.
In general, you can mange your domain DNS zone either in Route 53 hosted zone or Lightsail DNS Zone but not in both as you can only have one active DNS zone. Refer to this document on DNS features supported Lightsail DNS.
To confirm which DNS zone is active, navigate your domain registration page in Route 53 as described on this document [or perform a whois lookup], note the name servers associated with the domain and then check if they are associated with Route 53 hosted zone or Lightsail DNS Zone.
Once you confirm the DNS zone, then ensure that all required DNS records (including MX records) are created there.
Thanks for the reply. I opened a case more than 12 hrs ago and haven’t beefed answered even I am paying a technical support plan. Very disappointed with the AWS support centre. So apart of deleting the DNS records from Route 53 shall I delete the hosting zone to avoid conflicts? Will that stop the 500 bad requests related to DNS? The NS records are taken from the lightsail DNS zone. But the MX records don’t show when checking if they are operating and emails are not coming or going. Thanks
Thank you for opening a support case as suggested.
Please note that AWS support response time on a support cases is dependent on subscribed support level[See Compare AWS Support Plans] and the severity of the case as described in an earlier re:post, i.e.
"... For developer support, general guidance support cases have a target response time of 24 hours and 12 hours for system impaired. However, it is based on business hours. Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in countries with multiple time zones..."
As mentioned earlier to address your questions we require details that are non-public information, please continue to correspond to us via the support case.
Thanks for your answers and help, I really appreciate it. It's all sorted thanks
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