Emails are not being delivered quickly

0

I am using SES for login verification links, but some of my users are not receiving the email until 5-10 minutes later. Ideally, they should receive it as soon as they try to sign in so they can click the link to verify their login.

I have gone through many of the AWS articles regarding email deliverability. I have tweaked the DMARC and DKIM settings. I have SNS notifications turned on to see when emails are delivered, opened, clicked, etc, and I can see that emails are not delivered quickly.

Is there something I can do to improve this? Is it the format of my email? Is it the recipient's email service?

Thanks

1 Answer
0

When it comes to email delivery speed and timing, there are several factors that can contribute to delays. Here are a few possible reasons why your users may be experiencing delays in receiving the login verification emails sent via Amazon SES:

  1. Email Service Provider (ESP) Delays: The recipient's email service provider may have certain processing or filtering mechanisms that cause delays in email delivery. This can vary depending on the provider and their infrastructure.

  2. Network Latency: Network latency or congestion can sometimes cause delays in email delivery. This can occur between the sending server (SES) and the recipient's email server.

  3. Email Content and Format: Although less common, certain email formats or content may trigger additional scrutiny from email filters or be classified as potentially suspicious, leading to delays in delivery. It's good practice to ensure your email content is compliant with industry standards and does not raise any red flags.

  4. Reputation and Sender Score: The reputation of the sender's email domain and IP addresses can affect email delivery speed. Maintaining a good sender score, following best practices, and avoiding spam-like behavior can help improve delivery speed.

To improve email delivery speed and decrease delays, consider the following actions:

  1. Monitor Sender Reputation: Regularly monitor your email domain and IP addresses' sender reputation using services like Amazon SES reputation metrics or third-party tools. Address any issues or feedback that could impact your reputation.

  2. Review Email Headers: Check the email headers of the delayed messages to gather more information about the delay. This can help identify any potential issues or bottlenecks.

  3. Monitor SMTP Response Codes: Keep an eye on the SMTP response codes provided by the recipient's email server. These codes can provide insights into why emails might be delayed or rejected.

  4. Consider Dedicated IP Address: If you are sending a large volume of emails, consider using a dedicated IP address for your SES account. This can help establish a consistent sending reputation and improve delivery speed.

  5. Follow Best Practices: Ensure that you are following best practices for email deliverability, including properly authenticating your emails with DKIM, SPF, and DMARC, providing clear opt-in and opt-out mechanisms, and maintaining a clean email list.

While you can take steps to optimize your email delivery, it's important to remember that you may still encounter some delivery delays due to factors beyond your control, such as the recipient's email service provider. Monitoring and continuous improvement are key to ensuring the best possible email delivery experience for your users.

answered a year ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions