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Can't submit a ticket to engineering

0

Hey there, I ran into the issue presented here:

https://repost.aws/questions/QUpsGPPvV7SbuofE1fnwC5AA/questions/QUpsGPPvV7SbuofE1fnwC5AA/where-should-i-report-to-when-encounter-a-trouble-at-sagemaker-canvas?

As described in the solution, I tried to raise a ticket at {amazon}/create/templates/20b56bae-3fca-4281-9b94-69b6e50128cd However, same as with this user, I don't have permissions to create a ticket.

Could you please advise on what to do?

The issue i'm facing on Sagemaker canvas is:

Unable to prepare the model analysis report Canvas can't prepare a post-build model analysis report because of an issue with the Canvas server. Contact your administrator and share the details below to resolve the issue. If you're an administrator or an individual user, contact AWS support and provide the following code: <redacted> to resolve the issue.

Topics
Machine Learning & AI
Tags
Amazon SageMaker Canvas
Language
English
suranga
asked 10 months ago255 views
1 Answer
1

Hi,

Sorry, that doesn't seem right. and I'd report that answer internally. The ticket link mentioned in the post which you referred here, is for Amazon employee to reach out to service team and that's not for external users.

You should reach out to support team by logging a case from Support Console

Here is the detailed instruction page for How to log support case, through which you should log a case and support engineer would be able to help you out. Make sure you log a case in "Technical" category.

Assumption: I hope you have one of the following support plans(not Basic support plan), as otherwise, it won't let you create support case.

  1. Developer
  2. Business
  3. Enterprise On-ramp
  4. Enterprise
profile pictureAWS
EXPERT
secondabhi_aws
answered 10 months ago
  • suranga
    10 months ago

    Hey @Abhishek_At_AWS, thank you - so I do have the basic plan, and cannot upgrade at this time. In my case, the error message clearly asks that I contact support.

    How can someone with a basic support plan address this situation?

  • secondabhi_aws EXPERT
    10 months ago

    I'm afraid, you don't have much options here. I understand, this might be for your personal use and you don't want to pay for support plan. However, if you think, this is critical and need assistance, I'd recommend you to purchase Developer Support Plan, which costs $29/month and you can end that anytime. Pricing is available at here.

    Sorry, re:Post community can't be of much help here.

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