unable to access to my AWS server and account

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Dear Staff,

Yesterday on 18/01/2023 I found out that I can not get access to my account WSP and neither my server, I tired to reset my password via my email: beksarvar@mail.ru Your system could not find my email. However I surely registred by this email. even I have many emails from You. In order to get support I creadted new account in order to be able to write You and get support. I have very important data in my AWS server. Now I can not get access to them. Please let me know how I can get my files from AWS service?

Sarvar
asked 4 months ago151 views
3 Answers
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Accepted Answer

Hello.

In that case, I think it would be better to contact AWS directly from the URL below.
The inquiry form from the URL below is for contacting AWS when you are unable to log in to your AWS account.
https://support.aws.amazon.com/#/contacts/aws-account-support/

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EXPERT
answered 4 months ago
profile pictureAWS
EXPERT
reviewed 4 months ago
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Dear friend first of all thank You verymuch for You support. of course I was able to get acccess using my this email before. but know if I wanted to get in my account using my email. I will enter my new account I have account numer from previous account but I have no idea how to use it anyway. Please brother help me as much as You can. I lost very important data in server

Sarvar
answered 4 months ago
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Did you have Multi-Factor Authentication enabled? If not it sounds like someone may have gained access to the account and changed your root email address. I recommend making a new account and opening a support case for assistance in account recovery.

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EXPERT
David
answered 4 months ago

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