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wordpress cannot log in

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Don know if this is correct place for this.... I cannot log into my site through wordpress. password all of a sudden stopped working...my tech guy is gone. tried reset password. said email reset is not set up??? Any help would be appreciated... WHo to contact, what to do?

asked a year ago143 views
1 Answer
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I understand you're having trouble logging into your WordPress site. This is a common issue that can occur for various reasons. Here are some steps you can try to resolve the problem:

  1. Double-check your username and password: Make sure you're using the correct credentials. If you're certain they're correct, proceed to the next steps.

  2. Try using your email address: If you can't log in with your username, try using the email address associated with your admin account instead.

  3. Reset your password manually: Since the email reset isn't working, you may need to reset your password manually. This can be done in two ways:

    a. Using WordPress CLI (if installed): You can use the 'wp user update' command to reset your password. This requires SSH access to your server.

    b. Modifying the wp-config.php file: This involves accessing your WordPress files and making changes to the configuration.

  4. Check your database: Ensure that your admin user still exists in the WordPress database and has the correct permissions.

  5. Disable plugins: If you have access to your server files, try renaming the plugins folder to temporarily disable all plugins. Sometimes a plugin conflict can cause login issues.

  6. Review recent changes: Consider if any recent updates or changes might have caused this issue.

  7. Check server logs: If you have access, review your server logs for any error messages that might indicate the cause of the problem.

If these steps don't resolve the issue, you may need to seek further assistance. Consider:

  1. Contacting your hosting provider: They may be able to help you access your site or provide more specific troubleshooting steps.

  2. Hiring a WordPress developer: If your tech person is no longer available, you might need to find a new developer to help resolve this issue.

  3. Restoring from a backup: If you have a recent backup of your site, restoring from it could resolve the issue.

Remember to always keep backups of your WordPress site and database before making any significant changes. This situation highlights the importance of having a backup and recovery plan in place for your website.
Sources
I can't loginto my WordPress dashboard due to bad plugin | AWS re:Post
Lightsail and WP - I can not login to WP-Admin : The username user is not registered on this site. | AWS re:Post
Wordpress site missing | AWS re:Post

answered a year ago
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