Lightsail web ssh access or PUTTY, or IP:port software panel for new instance not working !

Please see below for my question and for AWS answers (useless !)

So I still have the same no web ssh access problem (and no jellyfin, nginx, syncthing panel access via usual IP:port) on my London Jellyfin instance...also tried PUTTY which doesn't seem to work either. Who can kindly help? Is this an AWS outage, having tried 3 different instances?

Thanks, Athar.

Hello there,

Thank you for contacting AWS Support!

I comprehend from your correspondence that you would like to inquire about your Lightsail Service and its service-reachability, rest assured, please do allow me to provide you with some details today.

(a) After a thorough deliberation, I must advice, if you receive a hardware degraded notice, you can manually stop and start the Lightsail instance.

The stop removes the instance from the faulty hardware. Starting the instance and launches on healthy hardware.

Note: A stop and start isn't equivalent to a reboot. A full stop/start is required to migrate the instance to healthy hardware.

You can refer to the blog re:Post here -- https://repost.aws/questions/QUX2nsgGeIQnuVlddE8CgZmQ/questions/QUX2nsgGeIQnuVlddE8CgZmQ/lightsail-error-we-re-having-trouble-displaying-your-resources ?

How to stop/start ligthsail instances -- https://lightsail.aws.amazon.com/ls/docs/en_us/articles/lightsail-how-to-start-stop-or-restart-your-instance-virtual-private-server

(b) With respect to your deployment and opt-in for AWS-London Region, kindly do note: when you attempt to access an AWS Region to deploy a Service, our AWS Verification Team [ aws-verification@amazon.com ] does validate the details and grant you access to the Region as needed.

On an exclusive investigation, I can see that you do have a Lightsail Instance named [ jellyfin ] deployed in eu-west-2 : London Region as such, meaning, you can fully use this AWS Region.

However, regarding the SSH access, and configuration of packages, I must advice, if you have technical questions about using AWS, as part of your AWS Basic Support Plan, you can engage our support engineers by posting to AWS re:Post -- https://www.repost.aws/

If needed, you may want to consider Premium Support, which gives you a direct line to our engineers, who can help you troubleshoot most technical issues as per page here -- https://aws.amazon.com/premiumsupport/

We value your feedback. Please share your experience by rating this and other correspondences in the AWS Support Center. You can rate a correspondence by selecting the stars in the top right corner of the correspondence.

Best regards, Zeeshan Amazon Web Services

mobitv

Mon May 15 2023 14:33:41 GMT-0400 (Eastern Daylight Time) Hi AWS Lightsail !

1. Last night, 10pm EST, May 14, 2023, I configured a Virginia Ubuntu 20.04 $10 instance, and configured some packages like swizzin' media scripts.

After a couple of reboots I could not access the instance via web ssh, and neither did the management panel for several packs, like jellyfin and syncthing load...

2. Then I got an AWS Support email (without asking for support) saying the hardware for my instance had a problem, and there was some May 29th date for reboot resolution...

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Dear Amazon Lightsail customer,

We have detected a degradation of the underlying hardware hosting your instance: jellyfin (us-east-1) in your AWS Account with ID: 440364697504. Due to this degradation, we will have to perform necessary maintenance to the underlying hardware. Your instance may already be unreachable. Maintenance activity will result in your Lightsail instance stopping after Mon, 29 May 2023 16:10:00 GMT. After your instance is stopped, you can restart it at any time. If you have any questions or concerns please contact the AWS Support Team on the community forums or via AWS Premium Support at: http://aws.amazon.com/support

3. So I just deleted this jellyfin instance, and started a new one in same region (Virginia), with same results.

4. I deleted this 2nd VA instance too in #3, and started a new same instance in London. Same result as above !

Then I saw your email below....

What are the issues and when they would be resolved ?

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On Mon, May 15, 2023 at 1:34 PM Amazon Web Services <aws-verification@amazon.com > wrote: Dear AWS Customer,

Thank you for using Amazon Web Services!

You recently requested an AWS Service that required additional validation. Your request has now been validated for AWS Europe (London) region(s). If you are still experiencing difficulty, please contact us at aws-verification@amazon.com <[[mailto:aws-verification@amazon.com ]]>.

Thank you for your patience.

—The Amazon Web Services Team

This message was produced and distributed by Amazon Web Services, Inc. and affiliates, 410 Terry Ave. North, Seattle, WA 98109-5210.