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AWS account is getting suspended always

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Greetings for the day! Whatever AWS account I'm creating, all the accounts are suspended and within one day it's auto closed by AWS. I get the link to upload the original documents, I have uploaded all the required documents. The customer verification is completed, and card details are also valid. I reached the support team. They asked me to try a different email ID, which I did. Still, my account is being suspended stating it's related to other AWS accounts.

I asked one of my friends to create an AWS account for me with his email ID, card details, ID proof, different Wi-Fi, different devices, But still his account is also getting closed without proper information. I have tried reaching support. There was no proper response. I reached the AWS compliance team. They are also not sure about this problem. I have reached almost all the community, but none can fix this issue for me. Can anyone please help me with this, as I really need an AWS account for my work purposes. I also have credit from AWS, but the thing is, there is no account to utilize the credits.

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1 Answer
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AWS might be linking these accounts together based on some underlying factors, despite the different details used for each account. Here’s how you can address and potentially resolve this issue:

1. Thorough Review of AWS Policies Ensure that none of the activities in the accounts are inadvertently violating AWS's Acceptable Use Policy or Service Terms. Sometimes, even unintended misuse of resources can trigger such actions.

**2. Address Possible Linkage Factors **AWS might be detecting connections between your accounts based on similar usage patterns, IP addresses, or other digital footprints. Review if there are any common factors that could be leading AWS to link these accounts.

3. Direct Engagement with AWS Support Continue to engage with AWS Support. Insist on a more detailed explanation as to why the accounts are being linked and request specific guidance on how to resolve the issue. If initial support responses are not helpful, consider escalating the issue. You can ask for your case to be reviewed by a higher level of support or a different support team within AWS.

4. Documentation and Verification Double-check the documents you are submitting for accuracy and completeness. Ensure that all submitted information is current and clearly legible. Verify that there are no discrepancies in the information provided across different accounts, as this could be a red flag for AWS's automated systems.

5. Check for Security Issues Consider the possibility that your details or credentials may have been compromised or used inappropriately without your knowledge. This could also lead to account suspensions if AWS detects malicious activities.

EXPERT
answered 2 years ago
EXPERT
reviewed 2 years ago
  • Thank you so much for your detailed explanation mate. I appreciate your response. I don't have an active aws account currently since all the account was closed by aws end. Can you tell me how I reach support team and escalate this issue

  • https://aws.amazon.com/contact-us/ Billing or account support

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