How to unblock account to setup Elastic Beanstalk web application

Question

I'm receiving an error when setting up an Elastic Beanstalk web application; and, in particular, setting up the environment. I was able to trace the issue myself to an expired credit card. I have since added a new and valid card, but still receiving the following error when setting up the environment:

Environment health has transitioned from Pending to Degraded. Auto Scaling activity failed 18 seconds ago with error: This account is currently blocked and not recognized as a valid account. Please contact https://support.console.aws.amazon.com/support/home?region=us-east-1#/case/create?issueType=customer-service&serviceCode=account-management&categoryCode=account-verification if you have questions. Launching EC2 instance failed. At 2025-04-22T23:14:41Z an instance was started in response to a difference between desired and actual capacity, increasing the capacity from 0 to 1. Initialization completed 59 seconds ago and took 51 seconds. There are no instances. Auto Scaling group desired capacity is set to 1.

re:Post Agent · Answer

It appears that your AWS account is currently blocked, which is preventing you from setting up your Elastic Beanstalk environment. Even though you've updated your credit card information, the account block may still be in place. To resolve this issue, you'll need to take the following steps:

1. Contact AWS Support directly. This is the most crucial step in unblocking your account. You can do this by creating a support case under the "Account and billing" category. This type of support is available free of charge, even for users on the basic support plan.

2. When contacting AWS Support, provide them with detailed information about your situation. Explain that you've updated your credit card information but are still encountering an account block when trying to set up an Elastic Beanstalk environment.

3. Be prepared to verify your identity and account information. AWS may request additional documentation or information to confirm your account details.

4. While waiting for a response from AWS Support, double-check that all your account information, including billing details and contact information, is up-to-date and accurate.

5. Review your account for any other potential issues, such as security concerns or violations of AWS terms of service, that might have triggered the account block.

6. Once AWS Support responds, follow their instructions carefully to resolve the account block.

Remember that only AWS Support can definitively resolve this type of account block. They have access to account-specific information and the tools necessary to lift the restriction. Be patient as the process may take some time, but once resolved, you should be able to proceed with setting up your Elastic Beanstalk web application.  
**Sources**  
[My AWS ACCOUNT IS BLOCKED | AWS re:Post](https://repost.aws/questions/QUG9GGBZ7sQT2dnK6U8gMzrw/my-aws-account-is-blocked)  
[AWS, EC2 Instance launch failed | AWS re:Post](https://repost.aws/questions/QU2XA7blDvRkeQkz8q_zVrUg/aws-ec2-instance-launch-failed)  
[I can't launch an ec2 instance. Why is that happening? | AWS re:Post](https://repost.aws/questions/QUWA9CLV23RUuua3biDtnePQ/i-can-t-launch-an-ec2-instance-why-is-that-happening)

How to unblock account to setup Elastic Beanstalk web application

Relevant content