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It is as you suspected. For Shield Advanced you specify the hosted zone that you wish to protect in the account that the zone is defined in, so unfortunately your customer will need to add in protection for each hosted zone across each of their sub-accounts. Shield Advanced is subscribed to and configured on a per account basis - of course, if these accounts are all in the same consolidated billing family then the customer is only charged once, but there is no automatic protection of sub-domains in sub-accounts across that billing family.
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