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Hello, could you confirm that the key entered aligns with one of our supported algorithms?
For ED25519:
ssh-ed25519
For RSA:
rsa-sha2-256
rsa-sha2-512
For ECDSA:
ecdsa-sha2-nistp256
ecdsa-sha2-nistp384
ecdsa-sha2-nistp521
If it does, and you're still experiencing issues, could you confirm that you're using PuTTYgen on Windows?
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