AWS Cognito Verification Code Issue

Question

3 people are complaining that they haven't gotten the verification code text since they signed up last 3 hours.

We're using AWS Cognito and require verifying phone numbers.

One of my developers had the same experience an hour ago.

Is it just my company? Or does anyone have the experience of not getting a verification code after signing up?

Answer

Hello,

Greetings from AWS !

I understand that multiple users did not receive  the verification code text since they signed up. Please feel free to correct me in case I have misunderstood your concern.

As a general guidance, I would like to inform to you that Amazon SNS automatically collects metrics about your SMS message deliveries and pushes them to Amazon CloudWatch. You  can collect information about successful and unsuccessful SMS message deliveries by enabling Amazon SNS to write to Amazon CloudWatch Logs, for more information please refer to the link [1].  You can also refer to the  SMS delivery failure reasons from the link [2].

To answer your question in detail, we require details that are non-public information. Please open a support case with AWS using the following link[3].

I believe the information is helpful to you. In case you have any further queries/concerns then please let us know. We will be more than happy to assist you further.

Wish you an AWeSome day ahead and stay safe !

--References--

1 https://docs.aws.amazon.com/sns/latest/dg/sms_stats_cloudwatch.html#sns-viewing-cloudwatch-logs

2 https://docs.aws.amazon.com/sns/latest/dg/sms_stats_cloudwatch.html#sms_stats_delivery_fail_reasons

3 https://console.aws.amazon.com/support/home#/case/create

AWS Cognito Verification Code Issue

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