Can not access Bench Prep

Question

Hello there, I just updated my skill builder account to the paid plan so I can access the practice exams however when I select on the exams, it redirects me back to skill builder instead of taking me to Bench Prep. I can't even access the free Bench Prep exams which I had access to before upgrading my skill builder account to the paid plan. I tried re-starting my computer, clearing the cache, closing out other browsers, login out...but I do not have access to any of the free or paid Bench Prep exams. I also happen to have second older skill builder account that I no longer use--but this account is still on the free tier as I don't use it; when I try accessing the practice exams via Skill Builder's Bench Prep it takes me straight through without any issues to the limited free exams...the problem is I need access to the paid exams only available via my paid subscription account which should grant me immediate access but for some reason is not taking me  to the Bench Prep site...Thanks in advance :-)

Emmanuela Opurum · Answer

Access problems with BenchPrep after upgrading Skill Builder can be frustrating, but there are a few specific things you can do to fix it quickly.

**Check for account mix‑ups**
The most common cause is having more than one Skill Builder account. Since you mentioned you have an older free account, the system may be logging you into the wrong one. Make sure you are:

- Logged in with the same email you used to buy the paid subscription  
- Not accidentally switching to the older free account

Try opening Skill Builder in a private or incognito window to avoid cached logins.

**Confirm your subscription is active**
Go to Skill Builder → Your Account → Subscriptions  
Make sure your paid plan shows as active. If it doesn’t, the BenchPrep link won’t work.

AWS documentation on Skill Builder subscriptions:  
https://support.skillbuilder.aws/

**BenchPrep redirect loop**
If clicking a practice exam sends you back to Skill Builder, it usually means your subscription entitlement didn’t sync correctly. This is something only AWS Training Support can fix on their side.

**Contact AWS Training & Certification Support**
Open a support case directly from Skill Builder:

Skill Builder → Help → Contact Support

**Tell them:**

- You upgraded to a paid plan  
- BenchPrep redirects you back to Skill Builder  
- Your older free account still works, but your paid account does not  
- You need the entitlement refreshed on the paid account

They can manually correct the account link, which normally resolves the issue quickly.

**Reference**
AWS Training & Certification Support:  
https://support.skillbuilder.aws/

Can not access Bench Prep

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