App runner is unable to add GitHub or bit bucket connection

Question

I'm using Aws free tier and I tried to add new connection to both GitHub and bitbucket. Both loads infinitly with the following errors in the console.

apprunner.eu-central-1.amazonaws.com/listServices:1   Failed to load resource: the server responded with a status of 400 ()
apprunner.eu-central-1.amazonaws.com/listConnections:1   Failed to load resource: the server responded with a status of 400 ()
apprunner.eu-central-1.amazonaws.com/listConnections:1   Failed to load resource: the server responded with a status of 400 ()
apprunner.eu-central-1.amazonaws.com/startOAuthHandshake:1   Failed to load resource: the server responded with a status of 400 ()
vendors.js:37  Uncaught (in promise) SubscriptionRequiredException: The AWS Access Key Id needs a subscription for the service
    at constructor.extractError (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:37:1850)
    at constructor.callListeners (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:38:79498)
    at constructor.emit (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:38:79208)
    at constructor.emitEvent (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:946:92367)
    at constructor.e (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:946:87884)
    at r.runTo (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:946:94229)
    at https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:946:94435
    at constructor. (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:946:88154)
    at constructor. (https://a.b.cdn.console.awsstatic.com/a/v1/PGTVR26PLLC66LEZHQVR44MZWCIU5AGWSMSAKYOJ2WQGB3I3SEVQ/vendors.js:946:92423)
    at constructor.callListeners (https://a.b.cdn.console.awsstatic.com/a/v1

Riku_Kobayashi · Answer

Hello.

As described in the following document, subscribing may not be working properly.  
https://repost.aws/knowledge-center/error-access-service

By the way, the contents of the AWS Free Tier have changed as of July 2025.  
Since App Runner is not included in the Free Tier after July 2025, it may not be available for use.  
https://aws.amazon.com/jp/free/?ams%23interactive-card-vertical%23pattern-data-339318104.filter=%257B%2522search%2522%253A%2522App%2522%257D  
https://aws.amazon.com/jp/blogs/aws/aws-free-tier-update-new-customers-can-get-started-and-explore-aws-with-up-to-200-in-credits/  
![a](/media/postImages/original/IM06HXGfrUQtGcMMWpi_J5nA)

I recommend opening a case with AWS Support under "Account and billing".  
Inquiries under "Account and billing" are free of charge.  
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

Please contact AWS Support at the following URL:  
https://console.aws.amazon.com/support

re:Post Agent · Answer

Based on the error message "SubscriptionRequiredException: The AWS Access Key Id needs a subscription for the service," it appears that your AWS account may not have access to the App Runner service. Although you're using the AWS Free Tier, App Runner might not be included in the free tier offerings for your account or region.

Additionally, when creating connections to GitHub or Bitbucket repositories in App Runner, there are a few requirements to be aware of:

1. You need to have the appropriate permissions on the GitHub or Bitbucket side. For GitHub repositories, you need organization owner permissions or admin permissions to the repository to create the connection.

2. The connection creation process requires completing an authentication handshake through the App Runner console before you can use the connection.

To resolve this issue, you could try:

1. Verify that App Runner is available in your AWS Free Tier plan.
2. Ensure you have the necessary permissions on your GitHub or Bitbucket repositories.
3. If the issue persists, you might need to contact AWS Support to confirm whether your account has the necessary subscription for the App Runner service.  
**Sources**  
[CreateConnection - AWS App Runner](https://docs.aws.amazon.com/apprunner/latest/api/API_CreateConnection.html)  
[Troubleshooting connections - Developer Tools console](https://docs.aws.amazon.com/dtconsole/latest/userguide/troubleshooting-connections.html)  
[Managing App Runner connections - AWS App Runner](https://docs.aws.amazon.com/apprunner/latest/dg/manage-connections.html)  
[Troubleshooting CodePipeline - AWS CodePipeline](https://docs.aws.amazon.com/codepipeline/latest/userguide/troubleshooting.html)

App runner is unable to add GitHub or bit bucket connection

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