AWS India account "not authorized" when submitting Anthropic FTU form on Amazon Bedrock - support ticket open 2 days with no resolution

Question

Hi AWS Community,

I am an individual developer from India with a new personal AWS account (24hr passed)

I am trying to access Anthropic Claude models via Amazon Bedrock but getting this error:
"Your account is not authorized to perform this action. 
Please contact support."

This error appears when:
1. Submitting Anthropic First Time Use (FTU) form via Bedrock console
2. Calling PutUseCaseForModelAccess API via Python/boto3

What I have already done:
- Account: Fully verified identity + card
- Credits: $100 promotional credits active
- IAM policies added: AmazonBedrockFullAccess
- Marketplace policies: aws-marketplace Subscribe, Unsubscribe, ViewSubscriptions
- Regions tried: us-east-1 and us-west-2
- Support ticket: Open for 2 days, no resolution yet

Root cause I found:
This appears to be a known AWS issue related 
to RBI card storage regulations blocking AWS Marketplace payment instrument for Indian accounts.

References I found:
- AWS troubleshooting docs confirm AWS payment instrument is a known cause
- Multiple re:Post threads report same issue for 
  India accounts
- No IAM or policy fix works - needs account-level whitelisting by AWS team

My questions:
1. Has anyone from India faced and RESOLVED this exact issue?
2. What was the actual solution that worked?
3. Is there any way to escalate beyond basic 
   Account & Billing support ticket?

Any help from AWS engineers or community members who have solved this is greatly appreciated.

Thank you.

re:Post Agent · Answer

Based on the error you're encountering, there are a few key points to understand about accessing Anthropic Claude models on Amazon Bedrock:

**For Anthropic Models Specifically:**
As a first-time customer, you must complete the First Time Use (FTU) form before you can invoke Anthropic models. This is a requirement to submit your use case details through either the Amazon Bedrock console or the PutUseCaseForModelAccess API operation.

**Common Authorization Issues:**
The "not authorized" error typically occurs due to:
1. Insufficient IAM permissions to perform required AWS Marketplace actions
2. AWS Marketplace subscription issues that are still being processed
3. Missing permissions for the IAM role or user to invoke the model

**Standard Resolution Steps:**
- Ensure your IAM policy allows both model invocation AND AWS Marketplace subscription actions (Subscribe, Unsubscribe, ViewSubscriptions)
- If you receive marketplace-related errors, wait 15 minutes and try again, as subscriptions may still be processing
- Verify that your IAM user or role has the necessary permissions to access the specific model

**If Standard Solutions Don't Work:**
When you receive an error stating you're not authorized to perform an action, your policies must be updated to allow access to the specific resource and action. If you need help beyond standard troubleshooting, contact your AWS administrator or AWS support.

Given that you've already implemented the standard IAM and Marketplace policies and your support ticket remains unresolved after 2 days, I recommend escalating through your existing support case to request account-level review, as some authorization issues may require administrator-level intervention beyond standard policy updates.  
**Sources**  
[Resolve Amazon Bedrock serverless foundation model access denied errors | AWS re:Post](https://repost.aws/knowledge-center/bedrock-serverless-models-access-denied)  
[Troubleshooting Amazon Bedrock API Error Codes - Amazon Bedrock](https://docs.aws.amazon.com/bedrock/latest/userguide/troubleshooting-api-error-codes.html)  
[Troubleshooting Amazon Bedrock identity and access - Amazon Bedrock](https://docs.aws.amazon.com/bedrock/latest/userguide/security_iam_troubleshoot.html)

AWS India account "not authorized" when submitting Anthropic FTU form on Amazon Bedrock - support ticket open 2 days with no resolution

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