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Hi
After looking at your account and verifying that the link is down this is the results of your main connection that is hosting your own connection:: dxcon-fgu7vvod
The main connection is down with the following light signals.
Light Levels:
Transmit (TX) Signal dBm: -1.16
Received (RX) Signal dBm: - Inf
Good signal between (-14.4 and 2.50) dBm
This shows AWS is not receiving light signals at all from the main connection.
I would suggest you reach out to your provider on checking their main connection for possible error or SFP issues and/or reach out to us for additional support regarding the above readings.
Regards Curt
answered 5 years ago
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