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Unable to Access Account Due to MFA Issue – Request for Help

0

Recently, I lost access to my MFA program. When I tried to sign in without the MFA code and proceeded to step 2 (“Sign in using alternative factors”), I clicked the "Call me now" button. However, I received an error message: "Phone verification could not be completed."

I have tried multiple times, but I keep getting the same error. As a result, I am currently unable to recover access to a very important account.

I am confident that there is no issue with my phone – it is working fine and should be able to receive calls and messages.

If anyone has encountered this issue before or knows how to resolve it, or if you know who I can contact for assistance, I would be extremely grateful.

At the end of this message, I’ve attached a screenshot of the error I see after clicking "Call me now."

Image of error

Topics
Management & Governance.NET on AWSSecurity, Identity, & Compliance
Tags
Account SupportAWS Identity and Access Management.NET on AWSAWS Account Management
Language
English

asked a year ago221 views

2 Answers
1

I understand the frustration of this issue,

We have a doc to walk you through the most common troubleshooting steps. You can find those steps, here: http://go.aws/lost-broken-mfa.

I also recommend reaching out to our internal MFA team for additional assistance. You can share details, and ask additional questions, using this contact form: http://go.aws/contact-mfa.

- Randi S.

AWS
EXPERT

answered a year ago

EXPERT

reviewed a year ago

0
Accepted Answer

Thank you so much for this very important information for me, I will use your advice now!

answered a year ago

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