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Is AWS SNS/SMS a viable replacement for Twilio?

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We are looking at using AWS as a replacement for Twilio but so far the onboarding process is challenging. First, AWS says it will take 7-10 days to approve a phone number. Second, the phone number is assigned. With Twilio we can find 10DLC numbers by a preferred area code and the assignment of the phone number is instant. Before we drop AWS as a solution, I want to ask the community if my findings are correct or if I am missing something. We are using AWS Pinpoint to do all of the 10DLC onboarding (including brand registration and campaign). Beyond the onboarding challenges, has anyone experienced any other challenges we may face by converting to AWS-SNS/SMS?

Topics
Application IntegrationBusiness ApplicationsFront-End Web & Mobile
Tags
Amazon ConnectAmazon Simple Notification Service (SNS)Amazon Pinpoint
Language
English
rePost-User-7120914
asked a year ago1380 views
1 Answer
1

Some threads you might want to be aware of...

Can I register a new 10DLC number programmatically? https://repost.aws/questions/QU0VIZGRGSSUuX7sOqkjIe9w

One phone number for Amazon Connect AND Pinpoint https://repost.aws/questions/QUDM3_Y1zlR0yZv5UgtBq5yg/one-phone-number-for-amazon-connect-and-pinpoint

Full disclosure: I love most all-things AWS, but phone number use/administration between Connect and Pinpoint for our solutions has not been ideal compared to Twilio... From what I remember from long ago in my brief Twilio days, Twilio made it so easy and simple to acquire a number, get it hooked up to all your channels (voice/SMS), setup spend/billing, and get going. (I can't 100% remember if I had to do the newer registration process -- but I'd be willing to bet they allow for that programmatically, too? Do you know?)

Maybe AWS is doing more due-diligence to make it harder on "the bad guys" (spammers/malicious actors) and as a result all the good guys get bogged down too.

But the lack of joint phone voice/SMS on same phone number (separation between Connect/Pinpoint) has been a big issue for us as a customer, and is a request AWS is well aware of, per thread above.

Just my two cents. Would love to hear from others too.

Jeremy
answered a year ago
  • dmacias
    a year ago

    +1 on the two cents. I believe that one of the reasons why it's harder/manual to get a phone number is based on the PSTN design that Connect has where there really are multiple providers which feed into Connect. While Twilio really is there own telco provider.

    david

  • Jeremy
    a year ago

    rePost-User-7120914:

    @dmacias is the most experienced, knowledgable Twilio/Connect expert you could hope to ever meet. Just check out his list of re:Post contributions!

    David -- thanks for the insights.

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