How to get the "Address" in "TransferToEndpoint" for multiple transfers made for single Contact ID in AWS connect?

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Currently, if a Contact ID is transferred to one queue by 1st CSR, then we are getting the values for "Address" in "TransferToEndpoint". However, if the same Contact ID is transferred to another queue by the 2nd CSR, then the values for "Address" in "TransferToEndpoint" is not displayed in AWS connect and the same issues is repeating for all the multiple queues transfers. Can anyone please help me with this issue?

1 Answer
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In the second Contact ID and beyond there will be an InitialContactId value that references the first ContactId which will include the data you're looking for.

profile pictureAWS
answered a year ago

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