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We use our client office numbers for our verified caller ids when making outbound calls, can I do this in Connect?

1

We have permission to use our client office numbers as our verified caller ids (we have several) when making outbound calls. Is this possible in Connect? Can we use real client office numbers for the caller id without porting (taking over) the number?

Thank you,

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
mkable
asked 7 months ago230 views
1 Answer
0

I’ve seen this done where the account owner provides documentation of phone number ownership. From what I understand is a good bit of documentation and not quick, but we’ve been able to out pulse caller IDs not in Connect.

David

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dmacias
answered 7 months ago
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EXPERT
AWS-samfred
reviewed 6 months ago
  • AWS-samfred EXPERT
    6 months ago

    David is correct. Please reach out to AWS Support who can assist with this request. Happy building!

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