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We use our client office numbers for our verified caller ids when making outbound calls, can I do this in Connect?

1

We have permission to use our client office numbers as our verified caller ids (we have several) when making outbound calls. Is this possible in Connect? Can we use real client office numbers for the caller id without porting (taking over) the number?

Thank you,

Topics
Business Applications
Tags
Amazon Connect
Language
English

asked 3 years ago563 views

1 Answer
0

I’ve seen this done where the account owner provides documentation of phone number ownership. From what I understand is a good bit of documentation and not quick, but we’ve been able to out pulse caller IDs not in Connect.

David

answered 3 years ago

AWS
EXPERT

reviewed 3 years ago

  • AWS-samfred EXPERT
    3 years ago

    David is correct. Please reach out to AWS Support who can assist with this request. Happy building!

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