Cant stop Samsung J5. All runs blocked.

Question

Dear Amazon Team,  
  
Samsung Galaxy J5 4G device can't be stopped. It is in "Stopping..." state for long time now. It blocks all our runs so we cannot run any Android test anymore. Please help.  
  
Link to the relevant tests on "Stopping..." device:  
https://us-west-2.console.aws.amazon.com/devicefarm/home?#/projects/a5cd451c-6593-4e2d-988d-3cfe012bcdd7/runs/7241d1ef-ab58-4cee-8940-251ffb01e1fa/jobs/00003  
  
Thank you.  
  
Edited by: marjanovic on Jul 12, 2019 6:05 AM

marjanovic · Answer

Thank you for quick reaction. And please stop Samsung Galaxy J5 4G once more. We will not use it anymore to avoid these lock ups.  
  
Link to affected device:  
https://us-west-2.console.aws.amazon.com/devicefarm/home?#/projects/a5cd451c-6593-4e2d-988d-3cfe012bcdd7/runs/9c42fdee-c2cf-49d6-8a17-ee8d98679f0e/jobs/00000  
  
Thank you.

marjanovic · Answer

Runs work fine now. Also we removed the problematic device from our device pools. Thank you for the support!  
  
Edited by: marjanovic on Jul 15, 2019 12:49 AM

marjanovic · Answer

It is the same 2 hours after I clicked to Stop button on Samsung Galaxy J5 4G device. Please assist since we cannot run any new Android run.  
  
Never-ending run:  
https://us-west-2.console.aws.amazon.com/devicefarm/home?#/projects/a5cd451c-6593-4e2d-988d-3cfe012bcdd7/runs/7241d1ef-ab58-4cee-8940-251ffb01e1fa  
  
Thank you.  
  
Edited by: marjanovic on Jul 12, 2019 7:24 AM

Cant stop Samsung J5. All runs blocked.

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