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Amazon Connect Participant Service: GetTranscript HTTP API Guidance

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Need help with using the Get Transcript API endpoint to get the transcript for a contact ID. Unclear on which URL prefix must be used along with the endpoint mentioned in the documentation. And how to get the connection token for the Participant service from the amazon-connect-streams javascript library.

Thanks in advance.

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon Connect
Language
English
asked 3 years ago453 views
1 Answer
0

For the Amazon Connect Participant Service endpoints, follow this link https://docs.aws.amazon.com/general/latest/gr/connect_region.html

an example for us-east-1 is participant.connect.us-east-1.amazonaws.com (HTTPS)

to get the Connection Token to use with the GetTranscript, you need to save the Connection Token when you call CreateParticipantConnection. To call CreateParticipantConnection initially, you would have gotten a Participant Token from calling StartChatContact.

The sequence is explained in the bottom half of this blog https://aws.amazon.com/blogs/contact-center/reaching-more-customers-with-web-and-mobile-chat-on-amazon-connect/

Perficient also did a nice job explaining this with GetTranscript as well https://blogs.perficient.com/2019/12/02/amazon-connect-chat-creating-your-own-customer-chat-experience/

AWS
answered 3 years ago
EXPERT
reviewed 2 years ago

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