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Could not transfer .au domain out from Route 53

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Hi there, I'm trying to transfer multiple .au & .com.au domain out from Route53 to another registrar, but it's failed because the another registrar said I provided invalid auth code. I checked the auth code and I'm sure they are correct. So that can't be a problem. On the domain's status pages I see: "Transfer lock: Not supported" and "Domain status code" is empty. So the question is how can I transfer out these domains from Route 53? Thanks in advance.

asked 2 years ago555 views

3 Answers
1

Hi ws,

Please try this solution.

Request Authorization Code:

Log in to AWS Management Console, go to Route 53, and select Registered Domains.

Choose your domain and request the authorization code. The code will be emailed to the administrative contact.

Verify Domain Status:

Ensure your domain is not locked and there are no domain status restrictions.

Update Contact Information:

Make sure the administrative contact’s email and other details are up to date.

Disable Privacy Protection:

If enabled, disable privacy protection to prevent issues during the transfer.

Initiate Transfer at New Registrar:

Go to the new registrar’s website, start the transfer process, and provide the domain name and authorization code.

Complete Transfer:

Follow any additional steps required by the new registrar, such as confirming the transfer via email.

Please look at AWS Document Link you will get more information.

https://repost.aws/knowledge-center/route-53-fix-domain-transfer-failure

https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-from-route-53.html

EXPERT

answered 2 years ago

EXPERT

reviewed 2 years ago

1

General guidance around .au domains is here and specifically .com.au is here.

Your case specifically looks like this old question from a couple of years ago https://repost.aws/questions/QU64DGzHZ7SPmqKzy_dTcdTw/could-not-transfer-com-au-domain-out-from-route-53

The answer from an AWS-badged user was to raise a support call with AWS to resolve this. Even if you're on a Basic Support plan (which would preclude you from raising a support call most of the time) you can still do so under Account and Billing -> Service: Billing -> Category: Domain Registration Issue

https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html

AWS provides a Basic support plan, free of charge, for all AWS customers. The plan includes assistance for the following issues related to domain registration:

  • Transferring domains to or from Amazon Route 53
EXPERT

answered 2 years ago

0

Hello,

To transfer your .au and .com.au domains from Route 53, follow these steps:

Generate/Verify Auth Codes:

  • Go to the Route 53 console, select Registered Domains, and get the authorization code for each domain.

Check Domain Status and Contact AWS Support:

  • Ensure no transfer locks are in place by verifying domain status. If issues persist, contact AWS Support for assistance.

Initiate Transfer with New Registrar:

Confirm the new registrar supports .au domains. Initiate the transfer using the correct auth codes and approve all required confirmations.

EXPERT

answered 2 years ago

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