Request for Review of Charges for Unused AWS Service

Question

Dear AWS Support Team,

I hope you are fine and doing well.

I am writing to bring to your attention a billing issue concerning a service that was inadvertently activated under my account. As a student, I mistakenly initiated this service, but I can confirm that it was never used—not even for a single moment.

As a long-time user and genuine admirer of AWS and its wide range of services, I truly value the reliability and innovation AWS provides. However, being charged for an unused service is a bit concerning, and I hope this does not negatively impact our otherwise positive relationship.

I respectfully request you to kindly review this matter and consider waiving the associated charges. I trust AWS will handle this with fairness and in the spirit of maintaining a long-term relationship with its users.

Thank you for your understanding and support. I look forward to your kind response.

Warm regards,
********
**Account number: 631630276391**

AWS Support - Ann · Answer

Hello,

Sorry to hear about this.

I'd recommend connecting with our Billing team through a support case. They have the visibility needed to look into this for you and provide help. You can do so, here: http://go.aws/support-center.

— Ann D.

re:Post Agent · Answer

I understand your concern about being charged for an AWS service you believe you didn't use. As a student, unexpected charges can be particularly challenging. Here's what I recommend:

1. First, double-check your AWS Management Console to ensure that the service in question is indeed not running or storing any data. Sometimes, resources can continue to incur charges even if they're not actively being used.

2. The best course of action is to contact AWS Support directly. You can do this by opening a support case under the "Account and Billing" category in the AWS Support Center. This type of support is available free of charge.

3. When creating the support case, provide all the details you've mentioned here, including:
   - Your status as a student
   - The fact that the service was inadvertently activated
   - Your assertion that the service was never used
   - Your account number (631630276391)
   - Your request for a review of the charges and potential waiver

4. Be prepared to provide any additional information AWS Support might request to help them investigate your case.

5. While AWS reviews your case, it's a good idea to terminate or delete any resources associated with the service in question to prevent any further charges.

6. For future reference, consider setting up billing alerts and budgets in your AWS account to notify you if resources are activated or accumulating charges beyond your expected usage.

AWS often takes a customer-friendly approach, especially for students and in cases of genuine mistakes. However, the final decision will be up to their support team after reviewing your specific situation. Remember to be patient and courteous in your communications with them.

Lastly, it's important to familiarize yourself with the AWS Free Tier limitations and carefully monitor your usage to avoid unexpected costs in the future.  
**Sources**  
[Request for Refund Due to Unintended AWS Service Charge Within 7-Day Right of Withdrawal | AWS re:Post](https://repost.aws/questions/QUu-Q4PN0cQk6_mbEC_KhyTA/request-for-refund-due-to-unintended-aws-service-charge-within-7-day-right-of-withdrawal)  
[The unexpected billing issue | AWS re:Post](https://repost.aws/questions/QUwELXt1tSQoWhgD7ha43Q_Q/the-unexpected-billing-issue)

Request for Review of Charges for Unused AWS Service

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