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Reply emails for those who respond to emails sent through ses

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I would like to set up a response email for anyone who responds to the email sent through amazon ses

2 Answers
6

Hello,

Amazon SES does not directly handle replies to emails sent through it. However, you can set up a solution using SES, Amazon SNS, and AWS Lambda.

  1. Enable email receiving in the SES console and create a receipt rule.
  2. Configure SES to trigger an SNS topic when an email is received.
  3. Set up an SNS topic to forward notifications to AWS Lambda.
  4. Create a Lambda function that processes SNS notifications.
  5. Extract the sender’s email and send an automated response using SES.

Hope it helps :)

EXPERT

answered 2 years ago

EXPERT

reviewed 2 years ago

-2

When sending emails through Amazon SES, you can set up a response email for recipients who reply to your messages. This is done by configuring the "Reply-To" address for your emails. Here's how you can set it up:

  1. If you're using the Amazon SES API: When calling the SendEmail API, you can specify the ReplyToAddresses parameter. This allows you to set one or more email addresses that will receive replies when recipients respond to your message.

  2. If you're using the SMTP interface: Your SMTP client application assembles the message, so you'll need to include the "Reply-To" header in your email. This header should contain the email address where you want to receive replies.

It's important to note that if you have feedback forwarding enabled when using the SMTP interface, bounces, complaints, and delivery notifications are sent to the "MAIL FROM" address, not the "Reply-To" address.

Remember that the "Reply-To" address is different from the "Return-Path" address. The "Reply-To" is used for human responses to your email, while the "Return-Path" is used for system-generated responses like bounces.

By properly setting up your "Reply-To" address, you ensure that when recipients hit reply on your SES-sent emails, their responses will be directed to the appropriate inbox for handling.
Sources
SendEmail - Amazon Simple Email Service
Email format and Amazon SES - Amazon Simple Email Service

answered 2 years ago

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