AWS SES Virtual Deliverability Manager Dashboard only shows emails without a BCC field

Question

I use AWS SES for outbound messaging for a web service. This includes things like new account sign-up, reset password requests, contact us form and sending out an email w/ PDF attachment(s).

I am leveraging the SES Virtual Deliverability Manager in order to learn more about my sender reputation, track bounces, etc. They recently released a new feature of their Dashboard that will show the list of emails that have been sent via your SES account/credentials (subject, date, to/from, ISP, etc).

I use `PHPMailer` and Python `smtplib` and  `email` libraries to send emails across two different EC2 servers (all leveraging the same exact settings for SMTP credentials, host, port and TLS encryption).

For some reason, ONLY emails that do **not** have a BCC field show up in the Virtual Deliverability Manager's Dashboard feature. It doesn't matter if I'm sending it via `PHPMailer` or `Python`.

All emails are sent fine and deliverability is **not** an issue but it seems either there is a bug with Virtual Deliverability Manager's Dashboard feature or I'm doing something else wrong that is causing them to not be logged via the service.

Does anyone have any insight into this fairly new service?

MK · Answer

Bump as well.
We have similar problem since integration with Freshsales CRM via BCC.

skva · Answer

Bump for visibility.

sam · Answer

bump - same problem here. (thanks for posting here and helping me debug the problem!)

Foxy · Answer

bump for more visibility

We use BCC to route outbound transactional email messages send via AWS SES into our CRM (Hubspot). It's a very common usecase. Please mage Virtual Deliverability Manager honour emails with BCC addresses!

Brian · Answer

Bump - I also have this issue. We use the BCC to keep records of what we send out. Wonder why this would affect Virtual Deliverability Dashboard's ability to track these emails.

Andy · Answer

I am seeing the same currently. Can find various reports of the same issue, some even older than this post.

graulef · Answer

Experiencing the same issue. Makes the Virtual Deliverability Manager pretty much useless for our business.

David Armitage · Answer

No data at all is showing for me even though I can see in the account dashboard that emails have been sent.

skva · Answer

I posted this 2 years ago ... seems they are not taking it seriously unfortunately. I've moved on to other services as it's far too unreliable to use for transactional emails.

DanKing · Answer

I'm having the exact same issue. Since I BCC all of our SES emails for tracking purposes, this means that while I send 1500-2000 emails per day, 0 of my emails show in the Virtual Deliverability Manager (VDM) Dashboard.

One would think AWS would be working on fixing this because this feature is very much degraded due to this issue. For me, it is a useless feature unless this gets fixed...

xxcc22 · Answer

Virtual Deliverability Manager doesn't track the following email types:

Emails that you send to multiple recipients.
Note: It's a best practice to send emails to one recipient.

- https://repost.aws/knowledge-center/ses-track-email-vdm#:~:text=Virtual%20Deliverability%20Manager%20doesn%27t,emails%20to%20one%20recipient.

AWS SES Virtual Deliverability Manager Dashboard only shows emails without a BCC field

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