Getting error while claiming phone number in amazon connect

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I created a free account in aws and trying to claim phone number in amazon connect but getting below error: We couldn't claim your phone number Please try again. If you need help, contact AWS Support. I can see 5 numbers in the list and if i change the option then error is different "You have reached maximum limit..."

I can't raise a support ticket as it is free account and don't want to switch to paid version only for this error. Till now i have tried below scenarios:

  1. Deleted instance multiple times and created new but didn't work.
  2. Select region as N virginia
  3. Check the quota for phone number per instance (default is 5).

I am still stuck and looking help from experts.

Rohan
asked 6 months ago228 views
1 Answer
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Hi Rohan!

Sorry you are experiencing this. Raising a service quota increase request from your AWS Management Console will allow AWS Support to look into this for you.

Happy building!

profile pictureAWS
EXPERT
answered 6 months ago
  • This comes up very often and has happened to us a few times with new instances. Why can't AWS ensure that the default of 5 phone numbers is actually true?

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