ERROR when transferring calls through Quick Connections, in Amazon Connect.

Question

I've been trying to figure out how my AWS Connect agents can transfer calls to each other via the quick connect feature in connect. Everything starts fine but after a few seconds the agent interface hangs and goes blank leaving the agent without the ability to control his CCP and leaving the customer on hold until he decides to hang up himself.

We tried to see if it turned out to be an error in the transfer flow we have, but found nothing out of the ordinary.

Other methods have been tried but none with good results

We tried to see if it turned out to be an error in the transfer flow we have, but found nothing out of the ordinary.

Other methods have been tried but none with good results

AWS-User-rob · Answer

Hi, are you using Agent quick connects with a set working queue block? ? Take a look here for Set up agent-to-agent transfers: https://docs.aws.amazon.com/connect/latest/adminguide/setup-agent-to-agent-transfers.html

AWS-User-rob

answered 4 years ago

ERROR when transferring calls through Quick Connections, in Amazon Connect.

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