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configuring aws workmail

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Configured work email addresses for mailing purposes in the aws account and have been paying the cost associated without any breaks, but notice that the accounts are having issues in sending/receiving emails between themselves and from other external mailboxes. ie. getting "mailbox unavailable" bounce messages for each of the workmail accounts. Checked AWS documentation but not quiet sure how this issue can be resolved. pls do connect and help resolve the same or provide steps appropriate.

Topics
Business Applications
Tags
Amazon WorkMail
Language
English
madan murugesan
asked 10 months ago196 views
1 Answer
1
Accepted Answer

Here are some possible reasons why you are getting "mailbox unavailable" bounce messages for your WorkMail accounts:

The MX records for your domain are not pointing to Amazon WorkMail. The user accounts are not properly configured. The WorkMail service is experiencing an outage. To troubleshoot the issue, you can follow these steps:

Check the MX records for your domain. You can use a tool like MX Toolbox to check the MX records for your domain. Make sure that the user accounts are properly configured. You can check the user accounts in the WorkMail console. Check the WorkMail service status. You can check the WorkMail service status in the AWS Service Health Dashboard.

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Subhaan_Ahmed
answered 10 months ago
  • madan murugesan
    10 months ago

    Thanks for the speedy response, will check and try to fix the same, just want to let you know that the aws webmail using chrome/browser for the workmail account opens up after login and able to see inbox and sentItem folders etc... will touch base in case of any further queries.

  • madan murugesan
    10 months ago

    Thanks again, My bad that some of the entries in Route53 got deleted while cleanup and hence the workmail organisation ownership/security identifiers were missing, i had to export it back to Route53 and verified them. Now the issues resolved and emails work as expected.

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