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How many accounts the customer has?
It might be that the DX connection is created in another account (account B), and a VIF is created with an owner of a different account (Account A).
In this case in Account A, you will be able to see a VIF, but you will not be able to see the DX connection.
If you click on the VIF ID in the Virtual interfaces page, were you able to see a Connection ID in the "General configurations" section?
answered 2 years ago
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