Why am I charged for Support?

The charge you're experiencing for AWS Support is likely related to the Support plan associated with your AWS account. AWS offers different levels of Support plans, including Developer, Business, and Enterprise, each with its own pricing structure. These plans are billed separately from your regular AWS service usage.

When you request SES production access, which involves moving out of the sandbox mode, AWS typically creates a support case to review your request. This process can sometimes trigger charges if you have a paid Support plan active on your account.

The $45 charge suggests you might have a Developer Support plan, which has a minimum monthly fee. This plan is billed independently of your service usage and applies even if you don't actively use support services.

Regarding the lack of response after the initial reply, it's important to note that processing times for SES Production Access requests can vary significantly. It's not uncommon for these requests to take several days or even longer in some cases. The SES team needs time to review the details provided and determine the next steps.

To address this situation:

1. Check your AWS Support plan in the AWS Management Console and consider downgrading to the Basic (free) plan if you don't need the additional support features.

2. Keep monitoring your support case and email for any updates or requests for additional information.

3. If a significant amount of time has passed (e.g., more than a week) without any response, consider following up on your case through AWS Support channels.

4. You can try using the chat option in AWS Support to inquire about the status of your request.

5. Ensure that you've provided all the necessary information for your SES Production Access request to avoid delays.

While waiting can be frustrating, especially when it impacts your business operations, it's important to be patient as AWS processes these requests. If the delay becomes excessive, you may want to consider escalating your case through AWS Support channels.

Sources
Support charges for accounts in an AWS Organizations - AWS Billing
SES: Production Access | AWS re:Post
Support (Developer) bill | AWS re:Post