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You can configure the Loop prompts flow block to have an interrupt period of 30 seconds. On the timeout branch that gets displayed when you change this setting you can implement your Get customer input (to ask if they want to leave a voice mail or even better, to get a call back). Based on the customer selection you can then collect the call back number or send them to voicemail. Since the main menu usually sits in your main inbound flow you cannot "go back" to it per se, because the call is already in the customer queue.
answered 2 years ago
On top of callback, you can provide more options to choose like press 2 to be routed to get the operator. And then you can add "Transfer to Queue" to another queue (like a catch all queue) instead of the current queue so the caller do not get stuck in this queue forever.
Voicemail is not a native feature and there is a sample voicemail for Connect that you can reference https://github.com/amazon-connect/voicemail-express-amazon-connect
