How do I get an AWS customer support against poor AWS "premium" support?

Question

We created many issues on AWS premium supprt, but
1. the reponse time is super long (more than 2 days)
2. premiums support does not solve your problem, but they create new troubes for you.
   They doesn't understand your question first but ask a bunch of questions, ask you to collect a bunch of redundant information for them.
3. Finally, you got no answer and forgot your issues as time goes by

*Edit: Removed case ID — Roxy M.

Answer

Hello,

I'm sorry to hear that you've had such a poor experience!

While we cannot discuss account specific info on this platform, I've reached out to our Support team to take a look into this for you. Be sure to keep an eye open for further correspondence on your support case.

Thanks,

— Craig M.

Answer

Extremely disappointed with AWS support. Just to connect with the support team, they made us purchase email support, which other hosting providers offer for free out of courtesy. Even then, not responding to our emails. What have we paid for? Inquiry [50087237497]

How do I get an AWS customer support against poor AWS "premium" support?

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