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From my end, I can also only see the End call button when I click on the Number pad directly during a call. Seems like a bug.. However, I found a workaround.
- Click on Quick connects
- In the Quick connects page, click on the Number pad button at the bottom of the screen
- The Call button will now be enabled after entering any external phone number
- Click Call
answered 2 years ago
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Hello Joahna, thanks for your response. Yes I was able to make a call with your method.
I also created a ticket to AWS (https://github.com/amazon-connect/amazon-connect-streams/issues/557)
Thank you again.
Have a great day