Not receiving any Tests Emails (DNS Records Verified on Verified Identity)

I understand your frustration with not receiving any test emails from Amazon SES despite having your domain's DNS records verified. This can be a tricky issue to troubleshoot, but let's go through some steps to help you identify the problem.

Check the email address you're sending the test email to: Ensure that the email address you're using to receive the test email is correct and accessible to you. Double-check the spelling and capitalization.

Verify the email address in SES: In the Amazon SES console, go to the "Verified Identities" section and check if the email address you're using to receive the test email is listed as a verified identity. If not, you'll need to verify that email address before you can use it to receive emails.

Check the SES email sending status: In the Amazon SES console, go to the "Sending Statistics" section and check the status of your email sending. Ensure that your account is not in the "Sending Paused" state, as this will prevent you from sending emails.

Verify the DNS records again: Double-check that all the necessary DNS records (MX, TXT, SPF, DKIM) are correctly configured for your domain. You can use online tools like MX Toolbox or DNSstuff to verify the DNS records.

Check the email headers: If you're still not receiving the test emails, you can try sending an email to an external email address (e.g., a Gmail or Outlook account) and inspect the email headers. This can help you identify any potential issues with the email delivery.

Check your email client's spam/junk folder: Even though you mentioned that the emails are not going to the spam folder, it's still worth checking your email client's spam or junk folder, just in case.

Remember, it's important to be patient and persistent when troubleshooting email delivery issues.

Hello Basel

Thanks for your detailed response

I ran a few more tests, including sending same emails from a connected CRM.

And what I found is that some of the emails send emails and some of them do not. Despite them all being emails address from a verified root domain (note, per the UI guidance, I have not verified the individual emails, just the domain via adding DNS records).

Can you think of any reasons why some of the emails would be sending emails and other are not despite all having the same verified status and look exactly the same according to all the statuses in SES?

**Re: your feedback: **Verify the email address in SES: In the Amazon SES console, go to the "Verified Identities" section and check if the email address you're using to receive the test email is listed as a verified identity. If not, you'll need to verify that email address before you can use it to receive emails. >>>>>>So if I am sending to a gmail address or outlook, you are saying I need to verifying the email address receiving the email inside of SES? e.g. email1@gmail.com?

RE: Check the SES email sending status: In the Amazon SES console, go to the "Sending Statistics" section and check the status of your email sending. Ensure that your account is not in the "Sending Paused" state, as this will prevent you from sending emails.

I could not find 'sending statistics' anywhere. Do you mean Dashboard > Messages (to see all outgoing messages?) Some of the emails sending accounts are sending emails (i am seeing them in this view), but the other which are not sending are not showing up here.

So the problem seems to be that randomly some emails are just not sending emails and thee is no clear indication as to why.

Any insights you can offer would be much appreciated.

Thank you

Hello again Basel,

Confirming that I have checked all the steps you outlined, but emails are still not being sent. Ive tested sending emails from with the SES UI and from the CRM an email is connected to.

It's strange I can not see anything that would indicate why they are not sending.

Appreciate any help you can provide.

Hello, the past week since you replied I have tested all the possible causes you outlined, and have read a bunch of support articles (e.g. https://repost.aws/knowledge-center/ses-resolve-emails-not-delivered) and forums as to why my emails might not be sending. None of the suggested causes apply to my account. It is in good health and all DNS records are verified and the email content is very customized and no matter what I send in the body of the email, the email will appear to have sent using the 'Send test email' function from within SES, but no email is ever received.

Just a few of the domains that are not sending emails are: @ez.modonetworkstx.com @modonetworkstx.com @sec.cyberaktive.co

Could you please help me understand why the emails are no longer being sent?

Thank you