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Is this account recently created/provisioned, if so then I've also see this error which went away after couple of days.
Otherwise, I'd suggest you to reach out to AWS Contact Us under Account/Billing category and explain this situation in detail. They should be able to take care of this.
Hope this helps.
Comment here if you have additional questions, happy to help.
Abhishek
Hello.
This can occur when the number of Lightsail instances that can be created with an AWS account is exceeded or when an AWS account has just been created.
https://docs.aws.amazon.com/general/latest/gr/lightsail.html
You will need to open a case with AWS Support under "Account and billing" and inquire about the error.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
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