Case *************** - Unassigned for 2 weeks - Valid AWS Marketplace subscription but cannot access Claude 3.5 Sonnet

Question

AWS Support has completely failed me. Case ID *************** has been "unassigned" for 2 WEEKS.

SITUATION:
- Valid AWS Marketplace subscription for Claude 3.5 Sonnet v2
- Agreement ID: agmt-7td9047x4vejtkl5pvewpa9bh  
- Subscription confirmed March 2, 2026
- Cannot access service due to ValidationException
- Case created 2 weeks ago - STILL UNASSIGNED

This is a billing/subscription access issue - I have a valid marketplace agreement but cannot use the service I've subscribed to. This violates AWS's own SLA for billing support.

@AWS-Support-Team - Your support system has completely abandoned my case. This is unacceptable service.

Need immediate AWS staff intervention.

AWS Support - Craig · Answer

Hello,

I'm sorry for the delay in response times.

I can however confirm that your case is in the correct queue. I've added a note to your case stating that you've reached out.

Be sure to keep an eye open for further correspondence from our Support team.

\- Craig M.

Case *************** - Unassigned for 2 weeks - Valid AWS Marketplace subscription but cannot access Claude 3.5 Sonnet

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