Amazon SES Production Access : Keeps getting tagged as resolved without any reply from the support

Hi,

Thank you for contacting AWS. My name is Tushar and I will be assisting you with this issue.

Hope you are doing well!

Using our internal tools, I checked the details of the support cases that you have mentioned and noticed that these cases were resolved. While checking the details I noticed that while 2 of your 3 listed support cases were resolved without any correspondence but your support case ending in 7091 was addressed.

Checking this support case, I do see that SES Trust and Safety team which is responsible for checking the use case of customers to approve or grant production access has mentioned that the final conclusion from their end is that they were unable to grant your production access request. I can see that the team has also mentioned that they would not be able to assist further regarding this issue and that there wouldn't be any additional messages on this subject. This is the reason that your support cases regarding this issue are being marked as resolved.

For more information I would request you to go through the support case ending in 7091.

Have a great day ahead

Any update on this?