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Dismissing a contact from the ccp without ending it

0

I'm trying to dismiss active contacts from a user's ccp. StopContact does this and it works fine for task contacts. However, using it for chat contacts will completely close the chat instead of sending it to the disconnect flow.

Is there any way to dismiss an active contact from the ccp and send it to the disconnect flow?

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
lkrimphove
asked a year ago266 views
1 Answer
0
Accepted Answer

You can use Stream API (custom CCP) to end the contact normally so Disconnect flow can be activated.

connection.destroy()

https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md

profile pictureAWS
ClarenceChoi
answered a year ago
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EXPERT
Sedat Salman
reviewed 10 months ago
  • lkrimphove
    a year ago

    Thank you for your input. I decided to follow this approach as it seems that there is no other way.

    I send a custom message (wanted it to be an json payload, but I can't get it to work with boto3 and json) to the agent. My custom CCP then checks all messages in the onMessage event and and triggers connection.destroy().

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