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Dismissing a contact from the ccp without ending it

0

I'm trying to dismiss active contacts from a user's ccp. StopContact does this and it works fine for task contacts. However, using it for chat contacts will completely close the chat instead of sending it to the disconnect flow.

Is there any way to dismiss an active contact from the ccp and send it to the disconnect flow?

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon Connect
Language
English
asked 3 years ago524 views
1 Answer
0
Accepted Answer

You can use Stream API (custom CCP) to end the contact normally so Disconnect flow can be activated.

connection.destroy()

https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md

AWS
answered 3 years ago
EXPERT
reviewed 3 years ago
  • lkrimphove
    3 years ago

    Thank you for your input. I decided to follow this approach as it seems that there is no other way.

    I send a custom message (wanted it to be an json payload, but I can't get it to work with boto3 and json) to the agent. My custom CCP then checks all messages in the onMessage event and and triggers connection.destroy().

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