Request for Refund Due to Unintended AWS Service Charge Within 7-Day Right of Withdrawal

I understand your concern about the unexpected charge on your AWS account. Here's what you can do to address this situation:

1. First, it's important to note that while AWS does offer a Free Tier for many services, some usage may still incur charges if you exceed the Free Tier limits or use services not covered by the Free Tier.

2. To request a refund, you should contact AWS Billing Support directly. This can be done by opening a support case under the "Account and Billing" category in the AWS Support Center. This type of support is free of charge.

3. When creating the support case, provide detailed information about your situation. Explain that you signed up for the free trial, were unaware of the charges, and are requesting a refund based on your right to withdraw within 7 days. Include the specific amount charged (R$ 261.70) and any other relevant details.

4. While AWS will review your request, please note that there's no guarantee of a refund. However, AWS has been known to be customer-friendly in such situations, especially for accounts that were intended for testing or learning purposes.

5. In the meantime, it's crucial to review your AWS account and terminate any running services or resources to prevent further charges.

6. If you decide not to continue using AWS services, you may want to consider closing your account after resolving this billing issue to prevent any future unexpected charges.

Remember, for future reference, it's important to familiarize yourself with the AWS Free Tier limitations and set up billing alerts to avoid unexpected costs. AWS Support will guide you through the refund process and provide more information on managing your account effectively.

Sources
A charge occurred in a service that I didn't know was being maintained. | AWS re:Post
Refund Inquiry for Unauthorized AWS Charges | AWS re:Post
my bill was paid and amzon is requiring me more bill | AWS re:Post

The correct channel to request refunds or resolve billing issues with AWS is through AWS Support. To do so, follow these steps:

Access the AWS Management Console: Go to the AWS Management Console.

Access Support:

• In the top right corner, click on "Support".
• Select "Support Center".

Create a Support Case:

• Click on "Create Case".
• Choose the option "Account and Billing Support".
• Select the issue type, in this case, "Billing".
• Fill in the necessary information, including a description of the problem (e.g., request for refund due to an unintended charge during the free trial period).

This is the correct way to request a refund or resolve billing issues directly with AWS Support.