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Threading SNS notifications

0

I have Cloudwatch confirmed to go into Alarm state in one condition and OK state when the condition clears. Whether in Alarm or OK, I have the message sent to a SNS Topic which sends an outbound email to a support address thereby creating a ticket in our ticketing system. I'd like he Alarm state to generate an email and the OK message to be threaded (response to) the Alarm message so that it is merged in the ticketing system. Is it possible to have the OK message sent to the SNS Topic and have SNS send the outbound email as a response to the previously generated Alarm?

Topics
Management & GovernanceApplication Integration
Tags
Amazon CloudWatchAmazon Simple Notification Service (SNS)
Language
English
leedube
asked 7 months ago235 views
1 Answer
0

Hello.

To achieve the behavior you're looking for, you need to have a way to correlate the OK message with the original Alarm message so that they can be threaded together in your ticketing system. SNS on its own doesn't have built-in support for this.

Regards, Andrii

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EXPERT
Andrii S
answered 7 months ago

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