By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post

Use Connect Contact Lens to analyze pre recorded phone conversations

0

I have a number of recordings of phone conversations that were made using Amazon Connect a couple of years ago, that I want to analyze using Contact Lens. I have reviewed the APIs for both Connect and Contact Lens and can not find any methods that would let me do this. I am looking at the .net sdk documentation.

A thorough google search has not returned anything.

Asking open ai's chat gpt - returned a function that didn't align with the current .net sdks, having a mismatch of methods and models taken from the Connect and Contact Lens classes.

Topics
Application IntegrationBusiness Applications.NET on AWS
Tags
Amazon Connect.NET on AWS
Language
English
Simon Brooks
asked a year ago290 views
1 Answer
0

Contact Lens for Connect will only kick in for new incoming calls. It cannot go back and analyze.

Alternative is to use AWS Transcribe/Comprehend manually on the call recording to get the analytics that you need for them. But these are outside of Connect/Contact Lens processing now.

profile pictureAWS
ClarenceChoi
answered a year ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions

Relevant content