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Caller ID when transferring to agent via quick connect.

0

When performing a warm transfer to another agent, is there a way to show that an agent is calling instead of showing the original callers callerID? Right now, the receiving agent sees a call coming from an outside number.

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
Savage
asked 4 months ago140 views
1 Answer
0

What we've done in the past (with a custom CCP) is show the name of the transferring agent or show an attribute showing it's a transfer. Unfortunately, out of the box this is what you see.

david

profile picture
dmacias
answered 4 months ago

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