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Hello,
To answer your question, we require details that are non-public information and we may need to troubleshoot based on your configurations. I would recommend you to please open a support case with AWS Connect engineering team using the following link:
https://console.aws.amazon.com/support/home#/case/create
Please elaborate the issue over the support case which you will create with Connect team and provide the necessary details like Instance details, the errors which you have observed.
You can refer below documentation for more information about creating support cases and case management.
[+] https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
Please do not post any sensitive information over re:Post since this is a public platform.
Thank you.
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