Inquiry Regarding High False Positive Rate in AWS Rekognition Face Recognition

Question

Dear AWS Support Team,

We are encountering a significant issue with false positive rates in our use of AWS Rekognition for facial recognition in our attendance tracking system. Despite individuals not registering their faces, they are being matched with registered users with confidence levels reaching 99.99%.

This issue is greatly impacting the accuracy of our attendance records and is a critical concern for our operations. We urgently seek your guidance and assistance in understanding why these high false positive rates are occurring and how we can mitigate them.

Any insights, recommendations, or adjustments to AWS Rekognition settings that could enhance the accuracy of our facial recognition system would be greatly appreciated.

Thank you for your prompt attention to this matter. We look forward to your assistance in resolving this issue.

Answer

To ensure that your concern is addressed promptly and efficiently, we kindly request you to create a support case with AWS Support.

Please follow the instructions provided in the link below to create a support case:
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

By creating a support case, you can provide our support team with detailed information about the issue you are experiencing, including any relevant logs, error messages, or screenshots. This will enable them to better understand your situation and provide you with the appropriate guidance or resolution.

Inquiry Regarding High False Positive Rate in AWS Rekognition Face Recognition

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