Problem with unsubcribe Product on AWS MarketPlace (Contract with Subcription)

When dealing with a SaaS contract product with subscription on AWS Marketplace, the process for cancellation can be a bit different from standard subscriptions. Here's what you need to know:

For SaaS contract products with subscription, you typically cannot cancel immediately. You need to wait for the contract term to expire. During the contract period, the "Cancel subscription" option may not be available in the Actions menu.

To manage your subscription:

1. Open the AWS Marketplace console and go to the "Manage subscriptions" page.
2. Filter the delivery method to "SaaS".
3. Locate your subscription in the list.

If you don't see a cancel option, it's likely because you're still within the contract period. In this case, you have a few options:

1. Wait for the contract to expire: Once the contract term ends, you can choose not to renew it.
2. Turn off auto-renewal: If available, you can disable auto-renewal to ensure the contract doesn't automatically renew at the end of its term.
3. Contact the seller: For private offers or specific contract terms, you may need to reach out to the software seller directly to discuss cancellation options.

If you're testing an unpublished product and need to cancel it for testing purposes, you should contact AWS Marketplace support or the product seller for assistance. They may be able to help you cancel the subscription or provide guidance on managing test subscriptions for unpublished products.

Remember, cancellation policies can vary depending on the specific terms of the contract and the seller's policies. Always review the contract terms carefully before subscribing to understand the cancellation and renewal conditions.

Sources
Canceling product subscriptions - AWS Marketplace
Cancel an AWS Marketplace subscription | AWS re:Post
Modifying or unsubscribing from a private offer in AWS Marketplace - AWS Marketplace