Unable to access Amazon Braket Console from IAM account and unable to install and use python packages from root account where Amazon Braket can be accessed.

Question

1. I am unable to access the AWS Braket Console from the IAM account. Attaching a screenshot for that.
![Amazon Braket Console after logging in from IAM account](/media/postImages/original/IMTxxK6gKrRrWvmIavW4dwfA)

It shows the same error messages when accessing any of the options from sidebar (eg. Devices, Notebooks etc.).

2. Although it can be accessed from the root account and notebooks can be launched, any new single packages that are being installed via 'pip' in the default environment can not be used. 
If more packages are being installed in a single line of command using 'pip', it is not installing.
It is also observed that there used to be a different default python environment that comes preinstalled with Braket related packages which seems to be unavailable and replaced with other environments. At same time previous defaults folders in the notebooks are not present.

We tried our best to solve these issues by following the error messages but unfortunately we failed to solve the problem. We started facing this problem from middle of October 2024. I can not provide you with the error messages right now as OTP to access the root account is taking too much time to reach our mail.
 
We believe that this problem might be occurring due to some fundamental changes made to Braket console and SageMaker Notebook.

We need to solve both the problems to continue out work.

re:Post Agent · Accepted Answer

I understand you're facing two main issues with Amazon Braket: access problems from an IAM account and package installation difficulties in the root account. Let's address these issues one by one.

1. IAM Account Access Issue:
The error you're experiencing when trying to access the Amazon Braket Console from your IAM account is likely due to insufficient permissions. This could be because of role restrictions preventing access to the region where Braket is enabled, or because your IAM role is not permitted to use Braket.

To resolve this:
- Contact your internal AWS administrator to verify:
  a) If there are role restrictions preventing access to the region where Braket is enabled.
  b) If the IAM role you're using is permitted to use Braket.
- Ensure that the necessary policies, such as AmazonBraketFullAccess, are attached to your IAM role.
- Check if you're trying to access Braket in a region where your role has the necessary permissions.

2. Package Installation and Environment Issues in Root Account:
The problems you're experiencing with package installation and changes in the default environment could be related to recent updates or changes in the Braket service.

To address these issues:
- Ensure you're using Python version 3.9 or above. For Amazon Braket Hybrid Jobs, Python 3.10 is recommended.
- Update the Braket SDK and schemas to the latest versions using the following commands:
  pip install --upgrade amazon-braket-sdk
  pip install --upgrade amazon-braket-schemas
- If you're having trouble with specific packages, try installing them one at a time rather than in a single command.
- For the missing default folders and environments, you may need to create a new notebook instance. Try the following:
  a) Download and save your existing notebooks.
  b) Stop and delete the current notebook instance.
  c) Create a new notebook instance with a different name.
  d) Upload your saved notebooks to the new instance.

If these steps don't resolve your issues, you may need to contact AWS support for further assistance, as there could be account-specific problems or recent changes to the service that are not publicly documented.

Remember to keep your Braket SDK and related packages up to date, as this can often resolve compatibility issues with the service.

**Sources**  
[Troubleshooting Amazon Braket - Amazon Braket](https://docs.aws.amazon.com/braket/latest/developerguide/braket-troubleshooting.html)  
[Managing access to Amazon Braket - Amazon Braket](https://docs.aws.amazon.com/braket/latest/developerguide/braket-manage-access.html)

Unable to access Amazon Braket Console from IAM account and unable to install and use python packages from root account where Amazon Braket can be accessed.

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